Effective date: August 21, 2026 · Hook & Line Field Management Services · hookandlinefms.com
These Terms and Conditions (“Terms”) are a binding agreement between you and Hook & Line Field Management Services (“Hook & Line,” “we,” “us,” or “our”) governing your access to and use of the Hook & Line software and website at hookandlinefms.com (the “Service”). By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
The Service is a subscription-based field-management platform for trades and field-service businesses. You must be at least 18 years old and able to form a binding contract. You are responsible for all activity under your account, for the accuracy of information you provide, and for keeping your credentials confidential. An account owner or administrator is responsible for the users they invite and for managing those users’ access.
Access to the Service is offered on a subscription basis in tiered monthly plans per business workspace. Current plans are Individual ($50 per month, including 1 user), Start-Up ($100 per month, including 3 users) and Business Pro ($175 per month, including 8 users), unless otherwise agreed in writing. Plans that permit additional users beyond those included are charged a further per-user monthly fee at the rate stated for that plan at the time of purchase. Current plan and per-user pricing is shown at hookandlinefms.com and in your account’s billing settings. Workspaces subscribed under a prior flat-rate plan continue on the terms in effect when they subscribed until they choose to change plans. New workspaces may include a free trial period (currently 7 days); no charge is made until the trial ends and you choose to subscribe. By subscribing, you authorize us and our payment processor, Stripe, to charge your payment method the recurring subscription fee for your selected plan and any additional users, plus any applicable taxes, on a recurring monthly basis until cancelled.
Fees are billed in advance and, except where required by law, are non-refundable, including for partial billing periods and periods of non-use. You may cancel at any time through your account’s billing portal; cancellation stops future charges, and access continues until the end of the current paid period. We may change fees on reasonable prior notice, effective at your next renewal. Failed or overdue payments may result in suspension or termination of access. Complimentary (“comp”) access, where granted by us, may be modified or withdrawn at our discretion.
You agree not to: use the Service unlawfully or in violation of any third party’s rights; upload or transmit malicious code; attempt to gain unauthorized access to the Service, other accounts, or our systems; probe, scan, or test the vulnerability of the Service without our written permission; interfere with or disrupt the Service; reverse engineer or copy the Service except as permitted by law; resell or sublicense the Service without authorization; or use the Service to send unlawful, harassing, or unsolicited communications. We may suspend or terminate accounts that violate these Terms.
As between you and us, you retain all rights to the data and content you submit to the Service (“Customer Data”). You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Service and as directed by you. You represent and warrant that you have all rights and consents necessary to submit Customer Data, including any personal information about your own clients, workers, or contacts, and to authorize our processing of it. You are solely responsible for the accuracy, quality, and legality of Customer Data and the means by which you acquired it.
The Service integrates third-party services, including Stripe (payments), Google/Firebase (hosting, database, analytics), and Resend (email). Your use of those features may be subject to the third party’s terms, and we are not responsible for third-party services. Where you connect your own Stripe account to collect payments from your clients, you are solely responsible for that account, those transactions, and compliance with Stripe’s terms and applicable law.
The Service, including its software, design, and content (excluding Customer Data), is owned by Hook & Line and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription. All rights not expressly granted are reserved.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT DATA WILL NOT BE LOST OR CORRUPTED. YOU USE THE SERVICE AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOOK & LINE AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
We implement reasonable safeguards to protect data as described in our Privacy Policy, but no system is completely secure and we cannot guarantee that the Service will never be subject to unauthorized access, hacking, data loss, or other security incidents. To the fullest extent permitted by law, you acknowledge and agree that we are not liable for damages arising from any security incident, data breach, or unauthorized access that occurs despite the use of reasonable safeguards, and that your remedies are limited as set out in these Terms. In the event of a data breach affecting your information, we will notify affected parties and take remedial steps as required by applicable law. Nothing in these Terms limits liability that cannot be limited under applicable law, and this section does not waive rights you may have under mandatory data-breach or consumer-protection statutes.
You agree to indemnify and hold harmless Hook & Line and its owners and personnel from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your Customer Data, your use of the Service, your violation of these Terms, or your violation of any law or third-party right, including your handling of your own clients’ or workers’ personal information.
We may suspend or terminate your access, with or without notice, for violation of these Terms, non-payment, suspected fraud or abuse, or to protect the Service or others. You may stop using the Service and cancel at any time. Upon termination, your right to use the Service ends. We may retain and delete Customer Data as described in the Privacy Policy. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and governing law) will survive.
These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules. You agree that the state and federal courts located in Tennessee will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to personal jurisdiction there, except that either party may seek injunctive relief in any court of competent jurisdiction.
We may update these Terms from time to time. We will post the updated Terms with a new effective date and, where appropriate, notify you. Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms.
These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service and supersede prior agreements. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to us should be sent to info@hookandlinefms.com.
Hook & Line Field Management Services — Email: info@hookandlinefms.com — Web: hookandlinefms.com